Technology Management & Support Hub
The all-in-one hub to monitor, manage, update and secure your workplace technology.
VC Intellicore is a powerful solution providing centralised visibility and control of all your audiovisual and IT technology. VC Intellicore features secure remote access to all networked devices for proactive monitoring and maintenance, security automation, patch management, automation and scripting, real-time ticketing, documentation and reporting.
Secure remote access to all networked devices facilitates complex tasks for proactive maintenance to keep your technology running at peak performance.
White labelling option available.
Remote Monitoring & Management
Advanced Security Features
Automated Device Maintenance
Back-up & Restore
Improve Efficiency
Remote monitoring and maintenance keep your technology at peak performance, greatly reducing the need for onsite visits.
Reduce Costs
There is no need for expensive hardware, in-house IT developers, or technicians to man the service as Visually Connected handles the maintenance, hosting, and updates.
Enhance Your Service Offering (white label option)
The hub allows for seamless integration with your existing services so that you retain complete control over your brand whilst adding value, improving efficiency and additional functionality to your support desk.
Customisable (white label option)
VC Intellicore can be customised and configured to meet the specific needs of your clients. For example, maintenance of assets to meet security compliances and a range of reports on the health of your clients’ assets.
Improve Efficiency
Remote monitoring and maintenance keep your clients’ technology at peak performance, greatly reducing the need for onsite visits.
Reduce Costs
There is no need for expensive hardware, in-house IT developers, or technicians to man the service as Visually Connected handles the maintenance, hosting, and updates.
Enhance Your Service Offering (white label option)
The hub allows for seamless integration with your existing services so that you retain complete control over your brand whilst adding value, improving efficiency and additional functionality to your support desk.
Customisable (white label option)
VC Intellicore can be customised and configured to meet the specific needs of your clients. For example, maintenance of assets to meet security compliances and a range of reports on the health of your clients’ assets.
VC Intellicore Superior Features
Remote Management
A fast, easy-to-use remote access tool to fix issues remotely and collaborate with on-site technicians. Technicians can remotely access clients’ devices from their asset list for health checks and securely resolve issues.
Easy to Use Intuitive Interface
The platform automically identifies and manages new devices as they come onto the network. Interactive workspaces allow you to customize your dashboard to suit your workload and create your preferred workspace design.
Real-time Ticketing
Tickets instantly display on the screen, providing immediate visibility on critical incidents. VC Intellicore automates tasks to ensure tickets are the right place with the right information with queue, priority and severity.
Patch Management
Manage Windows® and third-party updates across your technology estate. Proactive preventative maintenance keeps Windows up to date, updates drivers and firmware.
Automation & Scripting
Dramatically reduce the time it takes to do patching, backup and repetitious tasks for device management. Easily create scripts for self-healing and for automating routine tasks without having to learn complex scripting language.
Cloud-based Backups
Back up and manage server, workstation, document, and Microsoft 365™ backups from a single dashboard. Restore files directly from the cloud to any managed device or download files for local restores.
Asset Documentation
Asset documentation including processes, credentials and warranties is fully integrated with VC Intellicore so that important information can be quickly and easily located.
Activity Logs & Reports
Every activity taken on every device is logged to provide a full history of its management and the audit data your client may need to prove compliance. A variety of automated reports can be generated the platform.
Features at a Glance
Proactive management to fix issues remotely and collaborate with on-site technicians
Automate the most time consuming tasks and support devices anywhere
Centralised asset management and comprehensive reporting
Automate routine security tasks
Enhanced MFA security
Automated device maintenance, backup, notifications and ticket workflow
VC Intellicore Value
Keeps all devices running at peak performance 24/7
Reduces equipment downtime and improve reliability
Significantly reduces the number of on-site visits
An easy way to manage and optimise your service solution
Easy to deploy and integrate with your existing service model
Improves workflow and end-user experience
Delivers fast proactive support and benefit from a fantastic ROI
Enhanced Security Features
Proactive maintenance helps to ensure your devices meet security standards to prevent non-compliances.
Remote Management
Dismiss risks and threats with layered security solutions. The hub includes a comprehensive anti-malware feature that can be easily deployed and scheduled. Endpoint protection with AI prevents, detects, and responds to ever-changing threats and recovers quickly when ransomware or other exploits strike.
Security features include:
- Time-managed patches including security updates
- Antivirus security manager to check events
- Antivirus defender security events
- Antivirus behavioural scan events
- Antivirus defender status
- Signatureless platform
Web Protection
This feature includes a Windows® firewall to help protect users from visiting malicious websites that could harm your network and devices.
Automated Password Protection
Easily manage and retrieve customer credentials and privileged client knowledge. Client passwords, schematics, manuals, company procedures, and network information are stored securely using MFA (Multi-Factor Authentication).
