Audiovisual Support & Maintenance
The fastest, most comprehensive AV support and maintenance service on the market!
24/7 PROACTIVE AV SUPPORT & LIVE AV SOS ASSISTANCE
REMOTE SUPPORT IN MINUTES!
24/7 secure monitoring of all your AV/IT assets
Comprehensive reports on your AV/IT assets
Proactive 24-7 AV Support & Maintenance
Benefit from our comprehensive and reliable AV support and maintenance for seamless business operations – no matter the size of your business.
Your business can’t afford downtime. With real-time monitoring and proactive issue resolution, our AV support and maintenance service ensures all your devices stay connected, updated, and operational – so you can focus on what matters most. Always be meeting-ready with the silent running of all your audio-visual technology.
We understand that it can be challenging for in-house IT teams to troubleshoot audio-visual technologies in meeting rooms, conferencing, and event spaces. Our expert support technicians are always ready to help when, or where, your teams are located.
Be stress-free and always meeting-ready – enjoy the silent running of your technology. Call 0330 133 0902
Remote device management
We continuously monitor your devices to identify and resolve issues in real-time and deploy automatic updates, and security patches. Our groundbreaking platform VC Intellicore, automates self-healing processes to keep your technology working and minimising disruptions.
Expert AV support technicians
We understand that it can be challenging for in-house IT teams to troubleshoot audio-visual technologies in meeting rooms, conferencing, and event spaces. Our expert support technicians are always ready to help when, or where, your teams are located.
In the event of an issue, the system sends an automatic alert to our support team who take action to remotely diagnose and resolve problems. In rare cases requiring on-site intervention, we dispatch a technician or collaborate with your in-house team using augmented technology to ensure a swift resolution.
Secure & update your AV technology & devices
Fast issue resolution
Industry security standards compliant
Reduce technology downtime
Extend technology lifespans
Increase technology utilisation
Reduce your carbon footprint
Comprehensive asset reports
Free trial of proactive 24/7 audiovisual monitoring & health checks
24/7 audiovisual monitoring and daily reports from just £10 pcm per room.
Automated health and security checks.
Self-healing processes.
Live asset list.
Managed & controlled hardware and software updates.
Benefits of AV/IT support & maintenance
Fast Issue Resolution
In the event of a problem, skilled technicians resolve issues remotely within minutes or provide on-site support if needed, leading to faster issue resolution.
Secure
Our system complies with stringent industry security standards with a focus on keeping confidential information, including asset lists, warranty management, and drawings secured on the server.
Compliant
Our support hub centralises asset management and includes provides a significant contribution to information required for compliances such as ISO 270001. In addition, we can assist with warranty communication between you and manufacturers, saving you valuable time and resources.
Reliable
Regular preventative maintenance and monitoring help keep your AV/IT systems in optimum health. Audiovisual technologies that are easy to use and reliable promote user adoption and enrich experience.
Always up-to-date
We ensure that your devices are always updated to the latest software to improve reliability and security, reduce the risk of technical failures and increase the lifespan of your equipment to help future-proof your technology investments.
Save money
Benefit from cost savings because of the improved efficiency of your AV & IT systems. Most issues can be resolved very quickly remotely reducing downtime and the need for onsite visits. Regular maintenance extends technology lifespans and preventive measures help identify and address problems before they escalate.
Scalable
Whether single, multi-site, or global enterprise we can scale our service offering accordingly. This flexibility ensures that your support needs are consistently met as your technology evolves and your business expands.
Benefits of AV/IT support & maintenance
Fast issue resolution
In the event of a problem, skilled technicians resolve issues remotely within minutes or provide on-site support if needed, leading to faster issue resolution.
Secure
Our hub complies with stringent industry security standards with a focus on keeping confidential information, including asset lists, warranty management, and drawings secured on the server.
Compliant
Our support hub centralises asset management and includes provides a significant contribution to information required for compliances such as ISO 270001. In addition, we can assist with warranty communication between you and manufacturers, saving you valuable time and resources.
Reliable
Regular preventative maintenance and monitoring help keep your AV/IT systems in optimum health. Audiovisual technologies that are easy to use and reliable promote user adoption and enrich experience.
Always up-to-date
We ensure that your devices are always updated to the latest software to improve reliability and security, reduce the risk of technical failures and increase the lifespan of your equipment to help future-proof your technology investments.
Save money
Benefit from cost savings because of the improved efficiency of your AV & IT systems. Most issues can be resolved very quickly remotely reducing downtime and the need for onsite visits. Regular maintenance extends technology lifespans and preventive measures help identify and address problems before they escalate.
Scalable
Whether single, multi-site, or global enterprise we can scale our service offering accordingly. This flexibility ensures that your support needs are consistently met as your technology evolves and your business expands.
One point of contact for facilities management
Transform your facilities management operation with just one point of contact for support, maintenance, and asset management. Benefit from the huge potential for cost reduction, improved equipment reliability, and minimal downtime.
Our technology hub, VC Intellicore provides a complete view of all technologies from audiovisual equipment, telephony, security, IoT devices, and sensors for HVAC, lighting, and everything in between.
Comprehensive reports on the health of your audiovisual estate
We continuously monitor the health of every device, tracking uptime and downtime, installed firmware, and much more – every minute of every day. This invaluable data is compiled into a comprehensive set of reports, empowering operations management, security, and compliance efforts.
Reports include asset management, security monitoring, business service availability, network reliability, and device status, with flexible delivery options – daily, weekly, or monthly to suit your needs. Additionally, we offer bespoke reports tailored to your specific requirements.
What’s included
With an AV/IT support and maintenance contract in place, you can focus on your day-to-day operations safely in the knowledge that your audiovisual and IT systems are monitored, supported, and maintained at peak performance.
Our world-class support services include:
- Bespoke support packages
- On-site system and equipment repairs
- Comprehensive, proactive reporting and monitoring service
- Warranty return assistance
- Loan equipment
- Software maintenance and firmware updates
Service Levels
Here is a summary of a typical SLA.
- 24/7 Proactive monitored service
- A dedicated engineer and support line.
- Problem and incident analysis
- Repair or loan replacement parts
- Firmware updates
- Warranty and manufacturer escalation management
- Asset management including end-of-life/service reporting.
- Daily, weekly, or monthly reports.
- Quarterly reviews covering ongoing business operations, technical evaluations, equipment performance, emerging technology, and cost-saving opportunities.
- Annual health check.
AV SOS – Support when you need it
AV SOS is the fastest audio-visual support service on the market! AV SOS is available to all our clients providing live technical support when needed most.
If you encounter an AV emergency and need help quickly, contact our technicians using a dedicated AV SOS support chat. Our support team will get back to you in a few moments and work remotely to solve the issue. If the problem cannot be resolved remotely, we will arrange for a local technician to visit you on-site as soon as possible.
With AV SOs you are guaranteed a fast response. Learn more.
With AV SOS 88% of issues are resolved remotely within minutes!
Monitoring and maintenance help reduce your carbon footprint
Remote monitoring of audiovisual and IoT assets helps reduce your carbon footprint through central management of equipment usage, better allocation of resources, a reduction in the number of onsite visits for repairs, and elongating equipment lifespans, all of which contribute to more efficient, sustainable, and environmentally responsible operations.
Get more from your audio visual investment with a comprehensive support and maintenance package from Visually Connected.
We have been working with Visually Connected for some time now and have been constantly impressed with the amount of innovation they bring to the service they offer. The way they have been continually improving their fast and secure remote support has been excellent. We know we can rely on them to be responsive and deliver a good service, providing confidence that our AV systems will be available when we need them. This has been crucial as we further expand our hybrid working environment.
With the addition of their monitoring capabilities, issues are often fixed before we are even aware of them. Visually Connected also provide us with a comprehensive, secure, detailed support and maintenance service. This enables us to optimise patching, antivirus, and IT security down to individual devices and tailor it to our stringent cyber security standards. Plus, the extensive daily reporting allows us to follow the performance and the security aspect of all our AV assets both in Swindon and London.
James Sansom, Head of Programme Delivery, Openwork Partnership