Audiovisual Support & Maintenance

Intuitive. Intelligent. Integrated.

24/7 PROACTIVE TECHNOLOGY SUPPORT & LIVE AV SOS ASSISTANCE

REMOTE HELP WITHIN MINUTES!

AV / IT SUPPORT & MAINTENANCE

We keep technology working, updated, and secure in meeting rooms, offices, smart buildings & auditoriums around the world.

24/7 secure monitoring of all your AV/IT assets

Rapid AV/IT SOS remote technical support

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Comprehensive reports on the health of your AV/IT assets

Benefit from the fastest, most comprehensive, and secure AV/IT, Smart Building/Office Support and Maintenance System on the market!

We monitor, manage, control, and automate your entire audiovisual estate from a single platform. Quite simply, we keep your audiovisual and IT systems secure, compliant, and running at peak performance 24/7.

It’s crucial that your technology is running like clockwork. Our proactive support service maintains your workplace technology to ensure that all your devices are connected, updated, and ready for use. By keeping your audiovisual estate under constant surveillance we are able to identify and address potential issues minimizing downtime and preventing disruption to business operations.

Remote Device Management

Our system continuously monitors all your devices and deploys automatic updates to ensure your devices are running on the latest software. We are able to remotely connect to individual devices to troubleshoot and execute security patches.

Experienced Support Technicians

Our specialist support technicians aim to remotely troubleshoot and fix problems wherever possible.  This means most issues are resolved swiftly without the need for a technician to attend on-site.  In the event an issue cannot be resolved remotely, a technician will be deployed or can work with your onsite engineer using augmented technology.

Call 0330 133 0902 to discuss your support requirements.

Fast issue resolution

Industry security standards compliant

Reduces technology downtime

Extends technology lifespans

Increases technology utilization

Helps reduce your carbon footprint

Engineer at a support desk
Vc Intellicore - 24-7 remote monitoring and maintenance.

Free trial of proactive 24/7 audiovisual monitoring & health checks

Eliminate downtime and enjoy significant savings on support and maintenance throughout your complete technology estate across the globe.

24/7 audiovisual monitoring and daily reports from just £6 pcm per room.

Automated health and security checks.

Self-healing processes.

Live asset list.

Managed & controlled hardware and software updates.

Call 0330 133 0902 for information and to arrange a FREE site survey.

AV IT 24/7 monitored support and maintenance infographic.

Benefits of AV/IT support & maintenance

Fast Issue Resolution

In the event of a problem, skilled technicians resolve issues remotely within minutes or provide on-site support if needed, leading to faster issue resolution.

Secure

Our system complies with stringent industry security standards with a focus on keeping confidential information, including asset lists, warranty management, and drawings secured on the server.

Compliance

Our hub centralises asset management and includes provides a large part of the relevant information required for compliances such as ISO 270001. AV systems that are complaint are more likely to remain relevant and adaptable to new technological developments.

Reliable

Regular preventative maintenance and monitoring help keep your AV/IT systems in optimum health. Audiovisual technologies that are easy to use and reliable promote user adoption and enrich experience.  

Always Up-to-date

We ensure that your devices are always updated to the latest software to improve reliability and security, reduce the risk of technical failures and increase the lifespan of your equipment to help future-proof your technology investments.

Save Money

Benefit from cost savings because of the improved efficiency of your AV & IT systems. Most issues can be resolved very quickly remotely reducing downtime and the need for onsite visits. Regular maintenance extends technology lifespans and preventive measures help identify and address problems before they escalate.

Scalable

Whether single, multi-site, or global enterprise we can scale our service offering accordingly. This flexibility ensures that your support needs are consistently met as your technology evolves and your business expands.

Benefits of AV/IT support & maintenance

AV IT 24/7 monitored support and maintenance infographic.

Fast Issue Resolution

In the event of a problem, skilled technicians resolve issues remotely within minutes or provide on-site support if needed, leading to faster issue resolution.

Secure

Our hub complies with stringent industry security standards with a focus on keeping confidential information, including asset lists, warranty management, and drawings secured on the server.

Compliant

Our hub centralises asset management and includes provides a large part of the relevant information required for compliances such as ISO 270001. AV systems that are complaint are more likely to remain relevant and adaptable to new technological developments.

Reliable

Regular preventative maintenance and monitoring help keep your AV/IT systems in optimum health. Audiovisual technologies that are easy to use and reliable promote user adoption and enrich experience.  

Always Up-to-date

We ensure that your devices are always updated to the latest software to improve reliability and security, reduce the risk of technical failures and increase the lifespan of your equipment to help future-proof your technology investments.

Save Money

Benefit from cost savings because of the improved efficiency of your AV & IT systems. Most issues can be resolved very quickly remotely reducing downtime and the need for onsite visits. Regular maintenance extends technology lifespans and preventive measures help identify and address problems before they escalate.

Scalable

Whether single, multi-site, or global enterprise we can scale our service offering accordingly. This flexibility ensures that your support needs are consistently met as your technology evolves and your business expands.

One point of contact for all your technology solutions

Our audiovisual support and maintenance platform will securely and translate, analyse, monitor, automate and optimise all data ensuring that all devices operate at their optimum level.  Our system also considers the occupancy of different areas within an office/building so that you can manage space and utilisation.
Service level agreements can be adapted to meet your needs, and our experts are available to support bespoke packages.

How it works

We provide data-driven, user-first support offering a priority service for your technology. Our support and maintenance platform securely monitors, automates and optimises data to ensure that all devices are operating at optimum levels and considers the occupancy of different areas within an office/building.

If a fault appears, a ticket will be issued and actioned immediately identifying what and why it happened coupled with a fast-track solution. Virtual and augmented reality technology will be implemented for remote support. If the problem cannot be resolved remotely, we will arrange local support to attend your site.

WHAT’S INCLUDED

With an AV/IT support and maintenance contract in place, you can focus on your day-to-day operations safely in the knowledge that your audiovisual and IT systems are monitored, supported, and maintained at peak performance.

Our world-class support services include:

  • Bespoke support packages
  • On-site system and equipment repairs
  • Comprehensive, proactive reporting and monitoring service
  • Warranty return assistance
  • Loan equipment
  • Software maintenance and firmware updates

Comprehensive reports on the health of your audiovisual estate

It’s good to know that your audiovisual investment is reliable and secure. We monitor the health of every single device including uptime/downtime, installed firmware and so much more, every minute of every day.

Monitoring and reports for audiovisual assets are essential for maintaining and managing performance, security, compliance, and costs.

Included in our service is a range of reports such as asset management, security monitoring, business service availability, network reliability, and device status.  We can also prepare bespoke reports; all available daily, weekly or monthly as required.

Data analysis and reports
Sample audiovisual asset reports

From single, multi-site, and global enterprises, we keep your technology working so you can keep working.

Service Levels

Here is a summary of a typical SLA.

  • 24/7 Proactive monitored service
  • First line technical support via telephone, email, video conference
  • Priority service
  • Problem and incident analysis
  • Repair or loan replacement parts
  • Firmware updates
  • Warranty and manufacturer escalation management
  • Asset management including end-of-life/service reporting.
  • An annual health check.
  • Quarterly visits regarding ongoing business, technical reviews, equipment issues, performance, new technology, cost savings.
  • Daily, weekly, or monthly reports.
  • A dedicated engineer and support line.

Augmented Reality

We’ve added Augmented Reality (AR) to our improved technology support and maintenance service. Remote clients can rely on a fast, high-quality service and instant support using interactive video. Get onboard to reduce downtime and benefit from technical and engineering support when you need it and where you need it.

Technician using augmented reality to fix a fault.

AV SOS

Support when you need it most

AV SOS is the fastest audio visual support service on the market! AV SOS is available to all our clients providing live technical support when it is needed most. We solve 88% of issues remotely within minutes to make sure that you can continue working stress-free.

If you encounter an AV emergency and need help quickly, simply contact our team of specialists using a dedicated AV SOS support chat. Our support team will get back to you within moments and will work remotely to solve the issue. If the problem cannot be resolved virtually, we will arrange for local support to visit you on site as soon as possible.

With AV SOS you are guaranteed a fast response – why not give it a try now! 

Proactive support and maintenance to suport Net Zero solutions.

To be more sustainable, make sure your audiovisual technology is properly monitored & maintained.

We are committed to operating our business in a sustainable way and have taken initiatives to reduce both our clients and our own carbon footprint by promoting environmentally friendly AV/IoT solutions.

Remote monitoring of audiovisual and IoT assets helps our clients reduce their carbon footprint through central management of equipment usage, better allocation of resources, a reduction in the number of onsite visits for repairs, and elongating equipment lifespans, all of which contribute to more efficient, sustainable, and environmentally responsible operations.

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“I first met with Sussi from Visually Connected when I researched a new AV supplier. I was unhappy with my current supplier, and they had let me down when they did not have the capabilities I needed to support us at BCS, the Chartered Institute for IT. I called Sussi and she sent an engineer over within the hour to assess the issue we were having. Within the next hour he had ordered the part we needed, and it was rectified the next day. After that we knew we had found our AV partner. 

The team are so thorough and detailed in understanding our client-side requirements and delivering a solution that works and that stays within budget. She respects that our organisation is a charity and made sure that we were offered several solutions at different price points. I trust Visually Connected with our entire AV asset portfolio and know we are in good hands should we need assistance; and as a busy Senior Manager, this is invaluable to me. I would recommend partnering with Visually Connected to anyone who needs honesty, knowledge, and support with their AV systems.” 

Hazel Reason CIWFM, MBCS, Senior Facilities Manager, BCS, The Chartered Institute for IT  

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We have been working with Visually Connected for some time now and have been constantly impressed with the amount of innovation they bring to the service they offer.  The way they have been continually improving their fast and secure remote support has been excellent.  We know we can rely on them to be responsive and deliver a good service, providing confidence that our AV systems will be available when we need them. This has been crucial as we further expand our hybrid working environment.

With the addition of their monitoring capabilities, issues are often fixed before we are even aware of them. Visually Connected also provide us with a comprehensive, secure, detailed support and maintenance service.  This enables us to optimise patching, antivirus, and IT security down to individual devices and tailor it to our stringent cyber security standards. Plus, the extensive daily reporting allows us to follow the performance and the security aspect of all our AV assets both in Swindon and London.

James Sansom, Head of Programme Delivery, Openwork Partnership

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I consider VCW’s support and maintenance technology to be unique and enabling with its advanced automation capabilities, coupled with a fully responsive remote support service. This ultimately improves our productivity and allows us to focus on our business needs without experiencing frustrating AV complications. I can strongly recommend this service to any business that seeks robust, cost-effective workplace technology and support.

Steve Harris, Head of IT and Systems, Bristol Airport 

Get more from your audiovisual investment with a comprehensive support and maintenance package from Visually Connected.