Business Critical Services
Visually Connected Business Critical Services help businesses stabilise infrastructure, optimise IT operations, telephony and security systems through 24/7 remote monitoring to ensure that all software and hardware items are operating at the optimal level and rapid response when needed.
For many businesses enabling the continuity of critical services with a remote workforce, independent of the office, will be crucial for business continuity. It is essential that employees are supported to ensure that these functions are continued.
The transition to remote working can be made easier with the right communication and collaboration tools to help teams stay visually connected and productive.
Free IT Support for Home Workers
The Coronavirus has compelled companies to embrace remote working and, in many cases without the time to properly prepare for the technical challenges home working presents. We are pleased to offer free IT and video conferencing support for businesses with homeworking teams for up to 3 months to enable them to stay connected, productive and collaborate securely. This offer is available until 18:00 GMT 3rd April 2020.
Interactive Monitoring, Self-Healing, Remote Access & Software Maintenance
Our pro-active maintenance and monitoring system can keep an eye on crucial systems even if no one is available to attend to them. We can ensure crucial updates are delivered and applied, and we can carry out preventative maintenance and crucial fixes.
Full reports and alerts can be delivered to your inbox giving peace of mind that everything will stay running.
Our pro-active system will even automatically raise tickets upon certain events, such as a cable or device disconnection. One connectivity is restored, the case will be resolved and closed.
This technology works across many devices and many platforms.
Augmented Reality Support Service
We use the latest technology to support our clients – including utilising augmented reality. What does this mean? This means that if you need a skilled telephony, access control, CCTV, AV or IT engineer, but they can’t physically access your site, we can deliver hardware support remotely. Our Augmented reality support platform enables us to fix issues beyond the screen – no matter how far away you are.
We can see through your smartphone camera and deliver a solution remotely by annotating live pictures and setting 3D markers onto real-world objects, delivering a unique support service, that can be rolled out worldwide, and serviced from our contact centre of technical experts.