Business Critical Services

Visually Connected Business Critical Services help businesses stabilise infrastructure, optimise IT operations, telephony and security systems through 24/7 remote monitoring to ensure that all software and hardware items are operating at the optimal level and rapid response when needed.

For many businesses enabling the continuity of critical services with a remote workforce, independent of the office, will be crucial for business continuity. It is essential that employees are supported to ensure that these functions are continued.

The transition to remote working can be made easier with the right communication and collaboration tools to help teams stay visually connected and productive.

Free IT Support for Home Workers

The Coronavirus has compelled companies to embrace remote working and, in many cases without the time to properly prepare for the technical challenges home working presents. We are pleased to offer free IT and video conferencing support for businesses with homeworking teams for up to 3 months to enable them to stay connected, productive and collaborate securely. This offer is available until 18:00 GMT 3rd April 2020.

Video Conferencing

It has become apparent during these challenging times that video conferencing is not just important, it is essential for effective communication in times of crisis as demonstrated by the recent Number 10 briefings about the coronavirus.  The ability to be visually connected with your workforce is a highly effective method of relaying business critical information and to support day-to-day operations across a dispersed workforce.

Many companies already have facilities set up to deliver Town Hall meetings between international locations, and the current situation has shown how vital video conferencing is to enable workforces to communicate when faced geographical challenges. With a dedicated room within your organisation set up for this purpose, you can ensure vital communication takes place, with the opportunity to have Q&A with the audience. Coupled with live streaming to social media and other platforms, it becomes a very powerful tool.

What’s more, we can also integrate this technology to stream out content to screens throughout your organisation wherever your people are in the world.

Interactive Monitoring, Self-Healing, Remote Access & Software Maintenance

Our pro-active maintenance and monitoring system can keep an eye on crucial systems even if no one is available to attend to them. We can ensure crucial updates are delivered and applied, and we can carry out preventative maintenance and crucial fixes. 

Full reports and alerts can be delivered to your inbox giving peace of mind that everything will stay running.

Our pro-active system will even automatically raise tickets upon certain events, such as a cable or device disconnection. One connectivity is restored, the case will be resolved and closed.

This technology works across many devices and many platforms.

Augmented Reality Support Service

We use the latest technology to support our clients – including utilising augmented reality. What does this mean? This means that if you need a skilled telephony, access control, CCTV, AV or IT engineer, but they can’t physically access your site, we can deliver hardware support remotely. Our Augmented reality support platform enables us to fix issues beyond the screen – no matter how far away you are.

We can see through your smartphone camera and deliver a solution remotely by annotating live pictures and setting 3D markers onto real-world objects, delivering a unique support service, that can be rolled out worldwide, and serviced from our contact centre of technical experts.

Stay visually connected with the latest information, telephony and communications.

It’s important to stay visually connected to clients and colleagues for effective remote working. We can assist your business in a number of ways:

IT Services

Our skilled IT team are able to keep your critical business applications running. We are Microsoft Silver Partners and Microsoft Azure specialists so we can host your applications in the cloud, taking advantage of load balancing, with fully geographically redundant storage and backups. Access your applications from any location with a guaranteed 100% uptime*

*Subject to plan chosen and type of storage selected

Enterprise Grade Telephony

During a crisis, as a business you will need to ensure that your clients can reach you. Speak to us for practical advice on moving your telephone numbers to the cloud. Our phone system is great for remote workers, and contains the following features:

  • Call Transfer – Both Attended/Unattended
  •  Answer call via your mobile or desktop/laptop application
  • Manage call queues
  • Automated attendant
  • Voicemail to e-mail and much much more…

Keep workers connected

We can assist you with the implementation of tools such as Microsoft Teams and Microsoft Phone System. We can even deploy Digital Signage via Digital Screens in the workplace, but those important messages can also be delivered to your home workers via our VCSignage Screensaver application. It’s important for us to work together to keep our businesses operational, and these tools allow us to not only collaborate, but they also bridge the gap of distance which every person in the country is feeling right now.

Five essential tools for remote working:

Instant Messaging Platform

Communication is key to success when managing remote teams. Remote workers cannot visit a co-workers desk or book a meeting room. You will need a tool that allows for instant, real-time  communication such as Microsoft Teams, Slack or Google Hangouts.

Video Conferencing

Face-to-face communication is essential for team collaboration and engagement. We can help you find the right video conferencing tool that encourages collaboration, engagement and performance.

Cloud-based Communication

Cloud-based communication is an essential component of our workday and can be very beneficial when you incorporate remote teams in your workforce.  Store your organization’s data in a secure, centralized database to keep information flowing across areas of the business regardless of employee location.

Password Manager

Are you confident that every employee consistently adheres to company policy to ensure passwords are secure and that they are not using the same passwords for multiple tools, let alone their child’s birth date? Mitigate security risks by deploying an online password manager to keep employees’ passwords safe and secure.

Project Management

Effective project management can be a challenge for remote teams. Web-based interactive platforms like Trello and Asana, offer a simple solution to keep remote teams and other stakeholders up to date in real-time.

Partners

We hold an array of certifications and credentials – we back this expertise with professional project management.