Support & Maintenance

Intuitive. Intelligent. Integrated.

24/7 Technology Support

Get more from your audio visual investment

We provide an intelligent 24/7 monitored, proactive support and maintenance solution. We support and maintain all your global workplace technology including audiovisual, digital communication, and video conferencing solutions. Our support service ensures that all your devices are connected, updated and ready for use.

One point of contact for multiple technology solutions

Our support and maintenance platform will securely and translate, analyse, monitor, automate and optimise all data ensuring that all devices operate at their optimum level.
Our system also considers the occupancy of different areas within an office/building so that you can manage space and utilisation.

one point of contact infographic

How it works

Covering a number of important technology solutions, our support and maintenance platform will securely and effectively translate, analyse, monitor, automate and optimise all data to ensure that all devices operate to a maximum level.

The system will consider the occupancy of the different areas within an office/building. Virtual and augmented reality technology will be implemented for remote support points.

Should a fault appear, a ticket will be issued and actioned immediately, giving you a very speedy problem-solving solution. It will also identify what and why it happened. If the problem cannot be resolved remotely, VCW will arrange local support to attend your site.


Our streamlined global support and maintenance service offers the following benefits

  • Easy operational budgeting
  • All operational issues streamlined
  • Huge increase in efficiency
  • Drive productivity – the company can focus on their business without having to worry about the operational issues
  • Huge cost savings
  • Reduce the number of service and maintenance contracts
  • Easy ‘live’ access to all data
Using AR for technology maintenance

Augmented Reality

We’ve added Augmented Reality (AR) to our improved technology support and maintenance service. Remote clients can rely on a fast, high-quality service and instant support using interactive video. Get onboard to reduce downtime and benefit from technical and engineering support when you need it and where you need it.

Service Levels

Here is a summary of a typical SLA.

  • 24/7 Proactive monitored service
  • First line technical support via telephone, email, video conference
  • Priority service
  • Problem and incident analysis
  • Repair or loan replacement parts
  • Firmware updates
  • Warranty and manufacturer escalation management
  • Asset management including end of life/service reporting
  • 1 x Yearly health check
  • 1 x Quarterly visit regarding ongoing business, technical review meeting, equipment issues, performance, new technology, cost savings
  • Monthly report
  • 1 x Dedicated engineer and support line

Get more from your audiovisual investment with a comprehensive support and maintenance package from Visually Connected.