New York Skyline

Visually Connected on tour – truly worldwide corporate AV & IT service

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Visually Connected can offer a truly worldwide service offering support for your business in every location. Specialising in IT, AV and Security services (Access Control & CCTV) we can reduce your overheads and offer system stability with our support model. We are truly global.

Using our international partner network, along with our UK based team, we are able to offer service and support on your systems and IT infrastructure. Many of our customers have a strong international presence and require a company that can support them and their business needs wherever they happen to be located. In the last month we have been to both Munich and the USA to visit our customers – in fact, the header photo was taken by Julian from our Royal Wootton Bassett office at the top of the empire state building!

Signing up to a Visually Connected service agreement ensures business continuity whilst providing great service you can count on.

Outsourced Help Desk

We offer 24/7 remote support from our UK based helpdesk for all IT, AV & remote security systems. Each customer will receive their own unique login, which will allow them to review support cases from any location, as well as giving them the opportunity to log a support ticket. In addition to this, in most cases a dedicated support number will be given to the client, as well as an out of hours telephone number (if required).

Pro-active Monitoring

Preventative maintenance is the key to a successful worldwide support structure. Our unique remote monitoring system generates healthchecks, system alerts and e-mail notifications whenever there is an issue with a monitored system. It can even tell us if a disk runs low on space, internet connectivity is lost, or someone pulls a plug on a server. Pro-active support reduces the amount of logged calls by the user, and improves service dramatically, with issues often being resolved before the client even notices.

Installations & Engineer Service

Field Service and Installations can be carried out by our team or one of our Visually Connected certified partners across the globe. No location is out of reach for us. Julian is currently visiting one of our worldwide clients, servicing and carrying out equipment audits at six sites across the USA.

Cloud Services

We strongly believe in the benefits of the Cloud, however these benefits are even more clear when you are operating your business in multiple locations. Cloud solutions can increase stability, usability and reduce downtime. If you want to bring a new site online, with Cloud apps, this can be done often in minutes. Our favourite Cloud solution at the moment is the Brivo solution, which allows your Access Control & CCTV to be managed directly via the web.

Web based access control

Web Based Access Control & CCTV Worldwide Rollout

Posted on Posted in Press Release

This week has seen us install a number of access control doors for one of our large UK clients. The first installations have been a pilot for a potential worldwide roll-out covering a number of their offices globally. We already manage their local helpdesk and local IT infrastructure, however they came to us when they wanted to see how our access control solutions could work for them.

Another satellite office in Germany will be installed next week using our state of the art web based system, provided by Brivo systems, which will mean that any user of any office worldwide, will be able to access any door (providing they have access set for that resource in the system).

What makes our system different, is that it’s easy to enable alerts, and have up to the minute reporting of access records, tied in with actual CCTV footage. The client is also trialing the Brivo mobile pass, which means that doors can be accessed easily via a specific mobile app on the users mobile phone.

When reviewing access records, a high quality video clip will be associated to the record – this solution is utilising the AXIS M1054 IP camera. We are also a certified AXIS reseller, and we also use only the best access control equipment from suppliers such as the market leaders, HID, so whatever your requirement, we should be able to help, and give you a clever cost effective solution to cover all bases.

AXIS M1054 IP Camera

If your organisation has a number of sites, and you want to simplify your access control solution – speak to us. We can easily integrate with other solutions and provide you with a bespoke web managed solution, so you can administer your security from any location, via the cloud. Call us today on 0200 888 0028

CCTV for Garages or MOT Workshops – Ideal for Reception / Waiting Areas

Posted on Posted in Featured Products, Products

The DVSA has now changed rules and regulations regarding MOT tests – if you wish to have a remote location serving as a waiting area, you are now able to deliver footage of the test being carried out via CCTV cameras. You aren’t allowed to record the MOT test, however, you can relay it via a camera and screen if you prefer not to have a physical viewing area.

One of our local garages in Swindon approached us because they were expanding into a new building, however, it was a lot of extra expense to create a new viewing area when they already had a reception and waiting area. The solution was to install a screen into the existing waiting area, along with two network IP cameras in the MOT bay.

The screen was branded to their company design, although the facility to add extra information or offers can be added if required.

We have put together one of the best systems out there which ensures great image quality via Wireless IP cams, along with a small discreet control PC which can be easily mounted behind any screen. You can use a PC monitor, but we would recommend using a larger screen for a greater impact. It’s even all upgrade-able so you can view footage remotely.

At the same time, we upgraded the local garages network infrastructure to include two new Cisco Wireless Access Points, along with two Netgear POE (Power Over Ethernet) switches. This now means that they have the ability to utilise the existing internet connection across a greater geographical area incorporating the two sites they run without suffering a frustrating loss of signal.

Future upgrades for the client may also include a more up to date IP phone based VOIP system for their telephones, along with a possible update of CCTV based security.


A clearly identified weatherproof public waiting room or area from which the whole test can be directly observed without interruption, except for road testing (room for 2 seated people is considered sufficient)

A mirror or camera relayed images may be acceptable if all parts of the test can be observed as it would from an enclosed viewing area with window. Consideration should be given to the quality of image produced during variable light conditions.

The use of recording equipment (CCTV) is unacceptable – the observation room or area should be identified by a notice and floor markings if applicable. There should also be a notice in reception indicating the presence of a viewing area.



Retail Store Smart Network Speakers – New Product Launch

Posted on Posted in Products

AXIS C1004-E Network Cabinet Speaker and AXIS C2005 Network Ceiling Speaker are full-featured sound systems that come preconfigured for use right out-of-the-box. Background music can be seamlessly streamed across multiple retail store locations. In-store announcements can be made live as well as prerecorded and scheduled for playback.

Axis Authorised Channel Partner

Axis introduces smart sound systems for efficient background music and announcements. See film.

Axis Communications, the market leader in network video, enters the retail store sound system market with smart sound systems. ”Traditional retail store sound systems typically consist of a number of different analog components and specific audio knowledge is required to be able to properly install and fine tune these systems. These new products are a complete audio system and you do not need any audio knowledge or extra hardware to use them. They are preconfigured for use right out-of-the-box”, says Håkan Hansson, Global Product Manager Audio, Axis Communications.

Axis’ all-in-one speaker system offers amplifier, mixer, digital signal processor, streaming functionality, microphone, power supply and loudspeaker. With Power over Ethernet (PoE) technology, only a single network cable is needed to provide both power and data to each unit. The units can be combined into a flexible and scalable system and it is easy to add or remove speakers in an instant. Managing the loudspeakers is versatile, and it is possible to address and control each unit individually or make a unified command for several units. By creating zones to address a number of loudspeakers it is possible to direct different background music, live or prerecorded announcements or control and change the volume for each unit individually and parallelly.

“We have driven the change from analog to digital in the video surveillance market making systems smart, open and secure. We are now bringing this same approach to audio. For a retail store, these sound systems can not only simplify the management of announcements and background music, but also contribute to uniform atmosphere and service in different store locations”, Hansson continues.

AXIS C1004-E and AXIS C2005 are high sensitivity full range loudspeakers offering high quality background music playback and clear speech announcements, possible to schedule to meet any needs. Background music can be played via the preinstalled AXIS Audio Player application. You can create and schedule your own MP3 playlists either from the speakers offline playlist (SD card) or from audio streaming services. Announcements can be scheduled from pre-recorded audio files or triggered by an event captured by a surveillance camera. Further, the speakers come with built in SIP-support which makes it easy to integrate them with Voice over IP telephone systems, for example for live voice announcements.

Designed for professional use, the sound systems are smart devices and with the inbuilt microphone, it is possible for the speakers to verify its functionality. This gives operators the peace of mind that background music or announcements are actually heard and that the system deliver quality music around the clock. AXIS C1004-E is splashproof and comes in black and white.

The open ACAP platform and VAPIX protocol makes the products future-proof and ready for additional music streaming solution.

AXIS C1004-E and AXIS C2005 are planned to be available in Q3 2016 and will be available for supply and installation via Visually Connected. Other speaker systems are also available for supply and installation from Visually Connected – Please give us a call to find out more.


Authorized Brivo Dealer

We are now a BRIVO authorised partner & dealer

Posted on Posted in News, Press Release, Products

We are proud to announce that we are now a BRIVO authorised partner, expanding our range to offer their products here in the UK.

BRIVO are a US based provider of access control systems, and the software they provide is a key product in the ‘Visually Connected’ line up for smart building control and integration. Fantastically simple and easy to use, yet powerful – The Software as a Service (SaaS) technology scales to your needs, dramatically simplifying deployment and security management. The software is an open platform, with a great API, which means it’s much more than traditional access control, allowing ways to integrate your access control into other applications and deployments.

The product centres around the core ‘On-Air’ product, and we simply love the fact that the software makes it easy to integrate access control with your smartphone too! (with Mobile Pass S/W).

The other great thing about this product is that it ties CCTV footage and access control together, allowing the end user the ability to view matched footage and access swipes.

If you already have an access control system, but you are interested in the opportunities the system can offer, we may be able to retain part of your existing access control installation and upgrade the core software to BRIVO to give you excellent cloud based functionality!

More information can be found here …



Axis Authorised Channel Partner

We are now an AXIS authorised partner for Cameras CCTV and DVR’s

Posted on Posted in News

Visually Connected are now proud to announce that we are now an AXIS certified authorised partner, so we can assist with any CCTV or DVR equipment questions that you may have.
We sell a wide variety of models from the AXIS range, and we are more than happy to discuss or specify any project you may have. We can supply, install and configure the following types of camera:

  • IP Rated (Outdoor / Waterproof)
  • POE (Power over Ethernet)
  • 720P / 1080P Full HD cameras / 1MP 2MP
  • Nightvision and Infrared
  • Easily Configured
  • Dome Cameras (Fixed / Motorized)
  • Fixed Cameras

Can be supplied with a range of easy to use software for monitoring your site, with footage stored on site or via the cloud. We are also partners for Brivo, so we can supply a fully integrated access control and CCTV system.
Call us today for a free site survey and to see how we can improve every aspect of your security system.

Why don’t architects listen to their buildings?

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Why don’t architects listen to their buildings?

My attention has recently been directed to this article that was in the NYMAG at the end of December 2015. ‘Why don’t architects listen to their buildings?’ by Justin Davidson.

Whilst the article itself posed many questions, and was indeed interesting to read, there wasn’t much talk of the solutions out there that can reduce the less than perfect acoustic experience Justin describes within his article. Whilst there are are a lot of ‘Acoustic’ solutions out there, we believe that our AKUART products are actually the ‘acoustic solutions that stand out from the pack’. From clever room dividers to magnificent wall art, we provide a number of products which can not only solve these common problems, the also look visually impressive too.

You can find out more information about our AKUART products here

Featured Photo: Calatrava’s transit hub: Looks great, but how will it sound? Photo: Andrew Holbrooke/Corbis